Update November 20: Effective Monday, November 23, we are requesting that our Florida customers schedule an appointment to meet with a banker in person at the branch. While our lobbies will be closed for standard banking transactions, our drive-ups are open to serve you. For those branches without a drive-up, we will limit the number of people who can be inside the branch at one time.
Update October 30: Effective Monday, November 2, we are requesting that our Illinois and Wisconsin customers schedule an appointment to meet with a banker in person at the branch. While lobbies will be closed for standard banking transactions, our drive-ups are open to serve you.
Update July 1: Effective Monday, July 6, we will be reopening our Illinois and Wisconsin branch lobbies for walk-in service without an appointment. Hours are 9 a.m. to 5 p.m. Monday through Friday and 9 a.m. to noon Saturday. Not all branches are open Saturday; check our locator for your branch’s hours and phone number. You can also call us at (847) 952-3700 for assistance. Florida branches continue to be by appointment only, along with drive-up service where available.
For the health of our customers and employees, we have implemented the following safety measures:
- Anyone entering a branch is required to wear a face mask.
- Hand sanitizer is available and use is encouraged.
- We are maintaining 6 feet of distance between individuals.
- We have installed acrylic germ shields at each teller window and banker desk.
- Complimentary coffee and cookies are temporarily suspended, and drinking fountains are temporarily closed.
Update May 28: Effective Monday, June 1, our temporarily closed Illinois branches will reopen. Hours will be 9 a.m. to 5 p.m. Monday through Friday and 9 a.m. to noon Saturday, except for the Chicago-Monroe branch, which is closed Saturdays. Lobby access will be by appointment only.
Update May 15: Effective Monday, May 18, our Downtown Miami location at 79 E. Flagler St. will reopen at the regular hours of 9 a.m. to 4 p.m. Monday to Thursday and 9 a.m. to 5 p.m. Friday. Lobby access will be by appointment only.
Update April 3: As we continue to navigate these uncertain times, the safety and well-being of our customers and employees remains our top priority. To that end, as an essential business to the communities we serve, we are reaching out to share an important update to our branch hours.
Effective Monday, April 6, our temporary branch hours will be:
Monday through Friday 9:00 a.m. to 5:00 p.m.
Saturday 9:00 a.m. to 12:00 p.m.
Not every branch is open on Saturday; please visit our Branch and ATM Locations page for branch hours. Our phone customer service hours have not changed and are 8:00 a.m. to 6:00 p.m. CT Monday through Friday and 8:00 a.m. to 1:00 p.m. CT on Saturday.
As a reminder, we are still operating in a drive-thru only mode, with lobby access by appointment only. In addition, the Florida and Illinois locations listed below in the March 20 update remain temporarily closed.
Update March 20: Given the evolving concerns around COVID-19 and for the safety of our employees, customers and communities, we are temporarily closing a few branch locations and suspending lobby access effective Monday, March 23, 2020. Our Drive-Thru will remain open during regular business hours. ATMs and Night Deposits are available 24/7.
Temporary branch closures include the following Florida and Illinois locations:
|Temporarily Closing||Nearby Open Branch|
79 E. Flagler St.
1801 SW 1st St.
|Temporarily Closing||Nearby Open Branch|
1290 W. Boughton Road
739 E. Boughton Road
356 W. Armitage Ave.
1345 W. Diversey Pkwy.
33 W. Monroe St.
1241 S. Wabash Ave.
2013 75th St.
739 E. Boughton Road
1906 E. Grand Ave.
500 E. Grand Ave.
14245 La Grange Road
14741 Founders Crossing
1430 Golf Road
395 W. Higgins Road
*The Chicago-Armitage branch is closed as of Friday, March 20.
The remainder of our branches will be utilizing Drive-Thru only. If you have a transaction that cannot be handled through the drive-thru window, please call your local branch to make an appointment. They will be available during normal business hours but will be able to handle only one customer at a time.
First American Bank employees will be available remotely via phone and email to assist you with your other business. Updates to our lobby status will be posted on our website at FirstAmBank.com and shared via email.
Our goal is to practice social distancing as much as possible for the safety of all our customers and employees. We look forward to continuing to serve you and re-establishing full branch services in the near future.
We also encourage you to be wary of scams that are popping up as more people are working from home and looking for reliable news sources. Keep these tips in mind:
- Be wary of any texts, emails, phone calls, or social media messages related to COVID-19. Don’t respond to any requests for personal or financial information.
- Do not click on any links in emails from unexpected sources. They may launch malware onto your device.
- Be wary of emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus. Go directly to the CDC and the World Health Organization (WHO) websites for information.
- As of yet, no cures, vaccines or over-the-counter treatments are available for the virus, so don’t fall for scams advertising miracle products.
- Verify a charity’s authenticity before making donations by using these tips from the FTC.
- Multiple scams have been reported with virus tracking maps that have malware embedded. Go to the CDC, WHO, or this official map: https://coronavirus.jhu.edu/map.html.
Update March 15: I wanted to take time to inform you of what we at First American are doing to protect our customers and staff from the Coronavirus (COVID-19) and what we are doing to minimize our staff’s exposure to infection. Additionally, I want to share some thoughts about how you can help.
The current strategy is to improve disinfectant regimes and minimize contact thereby limiting the spread of the disease.
There are several steps we have taken to do this. First, we have implemented a disinfectant regime with our cleaning staff using approved chemicals to disinfect public surfaces and door handles. Second, we are providing our branch staff with disinfectants to wipe handles, teller deal plates, drive through canisters, and ATM screens and keyboards throughout the day. Third, our staff are asked to wash their hands whenever they enter the building and throughout the day. Finally, we have placed hand sanitizer throughout our buildings for staff and customer use. We will greet you with a fist bump and smile.
To reduce interpersonal contact, we are encouraging our staff that has little direct customer interaction to work from home. We have systems that enable them to connect electronically and telephonically from their computer at home. This will have the added benefit of assisting them in dealing with school closings and quarantines while still being able to complete their banking tasks. At the same time, it will protect the Bank from having an entire department becoming quarantined should one individual become exposed or present symptoms. Meanwhile, our branch personnel will be distributed throughout our 6 branches in Miami, 49 in Illinois and 3 in Wisconsin, again protecting us from a single devastating exposure.
We ask that you help us by using our electronic banking services such as remote deposit capture, call centers, drive-throughs and ATMs. Avoiding direct personal contact protects you and us and together will help do our part to bend the infection curve back down. You can access your accounts online or by using our Mobile App to view transactions, check balances, make deposits, pay bills, transfer funds, find an ATM and more, all from the comfort of your home. If you haven’t enrolled for these services, it just takes a few minutes. Enroll now here.
Many of our clients, both individually and commercially, will be impacted through lost hours and lost sales. We recognize this and stand by to work to help you. Should you need assistance with your loans, contact your loan officer so we can fashion a solution that bridges the next 30-90 days. Our assistance will be shaped by each specific circumstance; our goal is to provide cash flow relief as needed and appropriate. Should you experience financial hardship, please call us at (847) 952-3700. We are monitoring the situation and the potential expansion of available assistance for our customers.
I have asked our employees to take this isolation protocol home. Minimize contact with others during their personal time. Postpone weekend gatherings or unnecessary outings. We all are best served by reducing the infection transfer rate and staying healthy. We invite you to join us in this effort by making similar adjustments to your family’s daily routine.
Finally, amid the chaos that changes bring, bad guys will seize the opportunity to bamboozle the unwary. Only go to trusted websites, such as the CDC’s resource center for up-to-date information and tips on how to protect yourself. Monitor your accounts carefully and be suspicious of any unexpected email or call that asks for your account numbers, passwords or other personal information. Call us immediately at (847) 952-3700 if you find anything amiss with your accounts.
I expect this will last about 45 days. By then it will be spring, mortgages will be refinanced at record low rates -- and school will be out, again. Stay well.
Thomas E. Wells, IV
Chairman and CEO