Congratulations on your recent vehicle purchase! We're pleased to let you know that your auto loan is now being serviced by First American Bank, and we’re here to make the transition smooth and stress-free.

Whether you're new to First American Bank or just getting started with your auto loan, this page has everything you need to know—from uploading your insurance documents to setting up automatic payments, and where to get in-person help when you need it.

  Your Loan Has Moved – What Now?

When your dealership partnered with us to transfer your loan, they chose a financial institution committed to customer service, security, and convenience. Your loan terms remain the same, and our team is here to support you every step of the way.

 

  Access Your Loan Account Online

Manage your loan, including loan balance, interest rate and estimated payoff details anytime through Online and Mobile Banking from First American Bank.

Whether you’re logging in for the first time or viewing your loan details on the go, our digital tools are designed to make your experience simple and stress-free.

Log In or Enroll Now →

You can also download the First American Bank Mobile App from the Apple App Store or Google Play for access on the go.

 

  Make a Payment

Scheduling one-time or recurring payments is easy through our online loan payment portal. Set it and forget it, so you can focus on enjoying your new ride.

Schedule a payment in minutes:
  1. Enroll in the Loan Payment Portal
  2. Select “Set Up Recurring Payments” or schedule a one-time payment
  3. Enter your preferred payment method, payment date, frequency, and payment amount
  4. Review your payment information and select “Confirm”

Mail a Payment: First American Bank, P.O. Box 7983, Elk Grove Village, IL 60009-7983
Need help? Call us at (847) 952-3700, option 7, for assistance.

 

  Upload Your Insurance Documents

To keep your loan in good standing, we require proof of full-coverage insurance with First American Bank ISAOA listed as the lienholder.

Here’s how to submit your policy:
  1. Visit https://insureverifi.com/Home/Search
  2. Enter your policy number or Vehicle Identification Number (VIN).
  3. Select “Add File” or drag and drop a photo or PDF of your policy.
  4. Confirm that it includes:
    • A Declarations page (we do not accept applications, binders, or insurance cards)
    • Your name and any additional borrower on the loan
    • Vehicle year/make/model
    • Policy number and expiration date
    • Policy must include liability, comprehensive and collision coverages
    • Maximum deductible allowed is $2,000
    • First American Bank ISAOA listed as lienholder and include lienholder/loss payee address: First American Bank, PO Box 15475, Richmond, VA 23227-5475

Or send by email: [email protected]
Fax: (800) 727-3452

 

  Find a Branch Near You

Prefer to speak with someone in person? Visit one of our local branches throughout Illinois, Florida, and Wisconsin to get help with your loan, update your account info, or make a payment.

Find Your Nearest Branch →

 

  Your Privacy Matters

We take your security seriously. Your personal and financial information is protected by industry-leading encryption and privacy standards.

View Our Privacy Policy →

 

  Need Help? We're Here for You

Our dedicated Loan Support Team is just a call, click, or visit away.

Phone: (847) 952-3700, option 7
Chat with Us: Available in the lower right corner, or within Online and Mobile Banking
Visit Us: Find a Branch

No—your rate, monthly payment, and terms remain the same.
Your due date stays the same as what was originally agreed upon. You can verify this in the Welcome email or letter or by logging into Online Banking.
Many dealerships sell loans to trusted banking partners after the sale. This is a common practice, and we’re here to help make this transition seamless.
Absolutely. You can make extra payments or pay off your loan at any time with no prepayment penalties.
Simply contact our Loan Support Team to request a payoff letter. Please allow 48 hours to process the payoff request. Please call (847) 952-3700, option 7.

Please mail the payoff check, including loan number or a copy of the payoff letter, to:

First American Bank
PO Box 307 Hampshire, IL 60140
Attn: Loan Operations

To mail overnight:
First American Bank
201 S. State Street Hampshire, IL 60140
Attn: Loan Operations

Notify us immediately and upload updated documents through the https://insureverifi.com/Home/Search portal.
Yes! You can make additional principal payments online or at a branch—just enter “Additional Principal Payment” details when scheduling.
Contact our Loan Support Team as soon as possible to avoid penalties or credit impacts. We’re here to help you get back on track. Please call (847) 952-3700, option 7.

Welcome again—and thank you for letting First American Bank support your journey!