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Secure Email

We recognize the importance of email communication and the need to send confidential information securely to our customers. That’s why First American offers Secure Email through Cisco Registered Envelope Service.

When you receive an email from us with confidential information, you will need to register an account on the cisco.com website. Cisco Registered Envelope Service (CRES) is an email program that encrypts the confidential email we send to you.  Once you have registered, you will need to enter your password each time to view the secure emails we send you.

View instructions on how to access a secure email from First American Bank. If you have any additional questions, please contact us at (847) 952-3700.

The following section is intended to answer common questions regarding secure email and how it works. Click on a question below to reveal the answer.

What is a Registered Envelope?
A Registered Envelope is a type of encrypted email message. To ensure privacy, you should never send sensitive information through standard email where it is susceptible to unauthorized access. Registered Envelopes use encryption to protect sensitive email messages so that you can send and receive them safely across the Internet. Cisco Registered Envelope Service delivers Registered Envelopes directly to your email inbox in any standard email system. You can use a web browser to open the envelope; no special software is required. will be available in the Secure Email Inbox for 90 days. If you wish to keep them after 90 days you will need to save the attachment.
Will all emails from First American come through CRES?
No, only the emails that contain confidential information will be sent through CRES.
How long will my email messages remain in the secure email?
Since all secure emails are encrypted as you open them, there is no expiration date. Just go back to your original email or saved file to open it with the password you created.
How do I send First American Bank a secure email?
You can open a secure email that was sent to you and hit reply. Or, login with your registered email address and password to https://res.cisco.com/ and then "Compose Message" from within your secure email Inbox.
Do I have a size limit when sending a secure email message to First American?
Yes, there is a 25 MB limit.
What if I forget my password?
Click the ‘Forgot password?’ link on a Registered Envelope to reset your password. CRES will send a New Password message to the email address associated with your account. 
How do I change my First American Bank secure email password?
Log in to your First American Secure Email (https://res.cisco.com) and then click on ‘Edit Profile’ on the left pane. You can then change your password.
Can I reply to all?
You can only send emails to First American Bank employees. If you attempt to send it to another domain (Example: @yahoo.com), you will receive an error message. This is because a secure email is only secure when going to First American.
Can I copy others on my secure email to First American Bank?
Secure emails can only be sent to firstambank.com and hplspen.com email addresses for security reasons.
How do I know if there was a delivery failure on an email sent to First American Bank?
If the email address is incorrect or no longer valid, you will receive a delivery failure in your personal email inbox.
How can I find previous emails that I have sent?
For security reasons we don't store any messages sent through CRES but if you need a copy of a message you sent, you can select the “Automatically BCC Myself” option or use the BCC field. 
How do I get further assistance if I have additional questions?
Utilize Cisco’s Instant Messenger Chat Support, or contact your First American Bank Representative for assistance.
I've previously used Secure Email, can I open existing secure emails after the upgrade?
Prior emails will be availalbe only until November 14, 2014 for you to save or print. 

 

 

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