Can I change my phone number, address or eMail in Online Banking?
Yes, under the "Profile"
tab in Online Banking you can change your contact information that we have on file at First American Bank.
Can I request a stop payment on a check in Online Banking?
Yes, under the "View Accounts" tab in Online Banking you can place a stop payment on a check. Fees may apply.
How do I customize the home screen?
One of the best parts about our Online Banking system is the ability to customize the Account Summary screen. You can move or minimize sections and can even hide sections using the "Edit Page" link on the Account Summary screen. You can move a section on the home screen by moving your mouse over the heading, left clicking your mouse, then dragging that new section to the position you wish it to be.
How do I reset my home screen back to the default settings?
To reset your home screen back to the defaults click the "Edit Page" link. When the "Customize Your Page" dialog box appears, click "Reset" at the bottom of that new page.
How do I view my deposit and loan accounts?
You can view any account by clicking on its nickname under the "Account Nickname" header.
How do I log-out?
When you are finished with your online banking session, please remember to logout by clicking "Log Out" in the top right hand corner.
When clicking on the Account Activity link, how do I change the history that I am viewing?
- Click on the drop-down next to Account History, and change it to the desired account and click "Search"
- If you'd like to see specific transaction types or a larger date range, you can add those criteria, and when "Search" is clicked, it will show you the results.
I asked for 90 days of history. Where are all my transactions?
The Account History will only show 20 transactions at a time. There are links to more pages of transactions on the bottom left hand side of the page.
How do I change the name of my account?
From the Account Activity tab, look under the Account Details section on the upper left side of the page. Click the word “Change” beneath the current account nickname, enter your desired name, and click “Save”.
I see my most recent account statements, but where are all of my older statements?
You can view 15 months of your account statements online. If you need additional statements you can send a secure message to request the additional statements. Fees may apply.
How can I set up my alerts for balances and daily notices?
Under the Profile tab, click “Alerts”.
How can I send and receive secure messages?
From the Profile tab; you can access your personal secure message inbox and compose new secure messages to send to us with any issues or concerns you may have from within the online banking site. You can also securely attach files within the secure messaging Inbox.
How can I remove accounts on the accounts summary page?
If you see an account that you wish to hide, simply go to the “Profile ” tab and click Show-Hide Accounts. From there you can select the accounts you wish to hide.
Can I set up a Personal Reminder via Online Banking?
Yes, you may set up personal reminders to be delivered to you via email. Personal reminders can be established as one-time alerts. There is no limit as to how many personal reminders can be scheduled.
How does the Transaction Inquiry feature work?
From the Account Activity page you can perform a “Transaction Inquiry” on any transaction. Simply click on the question mark to the right of the transaction. A secure message will appear where you can ask your questions for Customer Service to answer.
How do I view transactions from a specific merchant?
Go to the Account Activity Page
Account History: Choose the suffix you would like to search from the drop down
Show: Highlight the radio button for the period of time you are searching
Show Only: Choose all transactions or the type of transaction you would like to view
Description: Type the merchant name. If you don’t know the exact spelling, search for a sequence of letters in the merchant’s name.
Where can I see the interest rate on my loan?
Go to the Account Activity Page. The “Account Details” section on the left hand will display the interest rate on loans.