Carpentersville, IL - Spring Hill Mall

Great bank with great customer service. They walked me through each step of my mortgage and are helping me recast now that I have sold my old home. The process was easy. For work, their Positive Pay security system allows me to feel secure that no one will be able to pass bad checks under our account. Keep up the good work First American!. Now if we could get branches in Rockford, IL we would be golden!!!

Our experience with First American Bank was excellent! Margaret Beck, was extremely helpful, she answered all of our questions and was very friendly and professional! Thank you!

Wire transfer. The staff at this carpentersville location is always fantastic!!!

All the employees at the Carpentersille branch are awesome, especially the branch manager Michelle!

Don't use this bank as they have excessive fees! I banked with First American for 15 years. I now live outside of Illinois. I called them personally and worked with an associate when I decided to transfer some funds to another bank. They knew I was going under the so called 'limit' and didn't say a word that there would be a 14.95 for each account!! They let this go on for months without so much as a courtesy call to say 'just to let you know'.... Not a bank I would trust ever again.

My account was hacked and have I have been a customer for over 15 years. This was the first time and they decided to close my account.

I have been with First American since they were Southport Bank. I love the bank and employees. But I had a situation of a fraud on my account. And was not pleased at all what I was told. But decided I’m not going to stress over it. Lesson learned.

A financial institution that will do anything they can to assist you any way they can and importantly treats one like family

Back during the 2008 financial breakdown I decided to move my funds from a large corporate bank. I found a home in First American and have never looked back. Everyone I've dealt with has been warm. down-to-earth, and professional.

Full featured banking but with a small town bank feel. Excellent service.

Always friendly, and knowledgeable service.

I had a great experience with the customer service here! Margaret Beck was so helpful in getting my paperwork and documentation together for my auto loan. She did an amazing job of setting up expectations and keeping me updated through everything. 5 stars across the board!

Always friendly staff willing to help out when needed.

Olha and Monica are outstanding employees. They both greet me by name and take the time to ensure I always have a great experience. They are professional and knowledgeable and quick to respond and offer advice and help in any situation I have. My family has banked there for decades and I highly recommend them whenever I can.

First Am Bank is great. Why? The personnel are wonderful, especially the manager and my personal banker, John. They are all really helpful, knowledgeable and pleasant. Also, they provide services that some banks don't. For example, counting change, providing medallion signatures, accepting license plate renewals and real estate taxes, and sending out paper statements. All very much appreciated.

12/02/2022 UPDATE. Once again, need to give a shout out to a bank that gives great customer service! I needed a gold medallion stamp for some paperwork. Was being lazy and called a bank that is literally a minute away from me to see if they could help. Not only did I have to call back after being disconnected and pushing buttons to get there, no one ever picked up the phone! So I called my First American Bank in Carpentersville, not only did it get answered by a human on the first ring, but it was a cheerful, helpful person as well. I was promptly transferred to the Manager Michelle, Who was able to set me up with an appointment to fit my schedule, and once there, give outstanding service yet again. Because I bank there I was not charged for the gold medallion stamp either! I so appreciate the professionalism I always receive here, and they hire amazing staff who are always are willing to help with a courteous smile. That is why I don't bank a minute a way, I will drive 10 minutes for excellent service! Previous review: Our whole family has been with First American Bank for years. The level of service is always outstanding, professional, and courteous. Especially at this particular branch in Carpentersville. Michelle, the branch manager, went out of her way to get me in today, and professionally handled the questions I had. You always feel like a person when you are here. All the staff is very personable, and promptly address any needs you may have. Highly recommend this bank to everyone.

First American Bank is the bank for me. The reasons are clear, it’s very plain to see. I’ll list them here To make it clear Why this bank is so special to me. First and foremost is the respect that’s shown By every employee on their own. It’s always there With room to spare, Whether in person or on the phone. Next in line, at the top of the list, Is the knowledge that’s shown when they assist. They stay on track They’ve got your back, As they answer the questions on your checklist. The services offered by a bank Contribute a lot to where it does rank. From savings accounts To interest discounts First American is number one, point-blank! It’s at the Carpentersville branch where I bank, And it’s those employees that I want to thank. My hats off to them As they are the gem That seals First American’s high rank! First American Bank gets Five Stars from me. And I highly recommend them to thee. Sign up today And you will say That I got it right in the first degree.

Five stars and two thumbs up to Khalil Smith at the Spring Hill Mall location! Respect, courtesy, patience, understanding, and excellence in customer service must be at the heart of his core values. My expectations were exceeded in my quest for answers concerning a serious issue with my debit card and associated account.

Returned call immediately. checked on issue quickly

Excellent

Not attentive at all They would rather talk within each other than take on a new potential client.

Michelle was a great help! I've always taken tare of here.