Matteson, IL

Staff was very helpful as usual. Helped me open account for daughter and get finds transferred over efficiently. Amari, Jamelah, Melvin, & Ms. Marlene make this the best branch in Illinois!

Pleasant and informative.

Ms Jamileh Saleh is excellent. Very professional helpful, helped me with all my financial needs. I love first American bank.

Jamileh Saleh was very helpful took her time to make sure I got all I needed. Went all the way for me. I love my first American Bank in Matteson il staffs

Love my bank never any wait time when I go in, always taken care of staff! Excellent service!

It was a great experience. The Rep was very gentle, knowledgeable, and polite.

Jamilah Salem is absolutely the greatest! Not only did she take care of my immediate banking need's. She also assisted me with future planning. THANKS JAMILEH!!!

Went in to get information about setting up my business account and Amari Miller was very helpful in supplying me with the Information I needed.

Melvin always does my deposit and I’ve never had one issue. Great Job!

Amari helps me every Friday and is amazing

Jamileh was so courteous and helpful with my needs. I can tell she is a great asset to this company. We need more people like her. She took her time and made sure I was fully satisfied in the end. Will definitely be coming back to this bank.

The staff are professional efficient and friendly. Great experience.

The service was quick, concise and welcoming. Both Amari and Jamilah were a great help.

Amari was exceptionally helpful in helping conduct my banking business!!

Love this location everyone is very friendly and professional love this location Melvin is my favorite teller Mrs marlean Bell alway make me feel like I'm the top Customer we love our bank myself and my husband great customer service

Todo perfecto, me atendió Claudia y es un amor, muy atenta y se preocupa por resolver todos los temas, lo recomiendo.

This bank is terrible! I had an account with them and they closed it because there was “no activity” and I was never reimbursed for the money that was in my account. Years later I try to open a new account with them and im met with disrespect! I was told to bring multiple forms of identification and that the date they were issued had to be months apart? Finally I bring 3 forms of identification and the female manager I was met with rudely told me that she decided not to open an account for me and would not disclose the reasons. After they already asked me for all of my personal information the 3 times I visited the location. They even asked my for my social security number over the phone. Terrible service.

I'm done! I've been with First American for ten years. First problem was last summer when they wrongly charged me a $40 fee. Lauren wouldn't reverse the charge and corporate would only reverse half!? Now, today the fraud department texts that my purchase at a gas station was suspicious. I responded that it was okay. Few hours later I try to make a purchase and my debit card is declined. I call and eventually get the fraud department. They tell me that everything looks fine and I would have to call the bank on Monday. It's Saturday, I'm 40 miles from home, my gas tank is low, and I have no cash on me. I'm not F'ing with you anymore First American Bank!!! 😠

Did a bait and switch on a loan froze my checking and savings accounts. Idiot judge gave it to them.which included my veteran disability money.please BEWARE of this business's practices

Just opened up an account. Such a wonderful and friendly bank! I have never felt more welcomed. They don't have all the features a larger bank would, but they have most of them and they're local.