AWFUL AWFUL customer service ! As u can see from all the terrible reviews, this place is the dinosaur of banks! Hands down the worst with technology, and if u are a Zelle user then this isn’t the bank for you. Don’t choose just because it’s local . It’s not worth the headache!

We were absolutely thrilled working with First American Bank. From the first phone call to the last signature on the loan document, we were assisted by courteous professionals who are knowledgeable about best industry practices and current trends. We could not have made our seamless move out-of-state without the kind people at First American Bank. Thank you!

Wow! A joke of a bank! Don’t even waste your time putting ur money in this tiny bank… They absolutely have the worst customer service around.

Zero Respect and angry people

My account was hacked and James Darby (at The Bloomingdale, IL location) was the greatest. He took care of it. cancelled my accounts, opened new accounts. Keeps in constant contact with me and give me updates. Needed letters and he was able to handle it in 15 minutes

On 07/09/2022, i went into the branch in Bloomingdale to close my account due to personal preferences i needed from a bank. They do not offer real time transfers like some of the bigger banks offer like Chase, BOA, and capital one. This was something I asked in the beginning which i was mis informed. Real time transfers are where you set up external transfers from other banks. Instead of it taking 2 days to hit your account, it gets there in seconds. Anyways, this was something I had to have. It's a must have for me. I went in there to close it and was told i would be charged a $50.00 closure fee! Noone informed me of this fee when i first opened the account! This is not legal to be charging this kind of fee! I had a lot of bank accounts where i did end up closing the account within the first 30 days and have never been charged a ridiculous fee like this! It does not cost a fee to close an account! To top it off, they gave me a check instead of cash! I insisted on getting cash before i closed it out. They told me they only give customers when they close an account a check! This is unhear of! All banks never give you a personal bank check! it's always cash! When i open the account ,i gave them $600.00 in cash!!! Now they are going to turn around and give me a check!!! Due to them giving me a check, my regular bank put a 7 day hold on the check! I opened the account with cash. I should get cash back! Do they give customers a check when withdrawing funds??? That $50.00 fee is unlawful and want to file a complaint against this bank! They cannot charge a fee like this to close an account!!! The bank also had the nerve to tell me they still want my business in the future. Like i would come back after the way i was treated!!! Stay away from this fraudulent company! They will charge you a fee to close it and give you a check instead of cash! Now i have to wait 7 days before i see the money because it has a 7 day hold on it!!! No way to treat your customers!!!

Poor service, antiquated systems.

Terrible company to work for, no training and absolutely no support. Management and HR are worthless and couldn't care less. Beware and be leery.

Slowest service ever!! I come here just to make a deposit. Im sitting in my truck for over 10 minutes. A waste of time to come to this location!!

WONDERFUL FOLKS THAT TREAT YOU LIKE ROYALTY ! THE WAY ONE SHOULD BE TREATED WHEN DOING BUSINESS ! * A 5 STAR BANK AND HIGHLY RECOMMENDED FOR ALL !