We're here to provide the assistance you need
Are you a customer with questions regarding your account? Please call Customer Service at (847) 952-3700 or log into Online or Mobile Banking to send us a secure message.
Have a question regarding your Health Savings Account?
Call our Health Account Consumer Services team at (866) 449-1150, Monday - Friday from 7:00 a.m. - 7:00 p.m. CT, excluding holidays, or email [email protected].
If you have questions or comments about specific products listed below, please use these forms:
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The routing number for First American Bank is 071922777.
The routing number for Health and Benefits Accounts (HSA, FSA, HRA, QTA) is 067015928.
The routing number for Health and Benefits Accounts (HSA, FSA, HRA, QTA) is 067015928.
Visit our branch locations page to find location near you and to see the hours of operation.
Opening your new account is easy. You can open your account online or visit any of our branch locations.
Your account number can be found on your monthly account statement.
Please visit any of our branches closest to you to change the name on your account.
Your new debit card will arrive in 7-10 business days.
You may lock or report your debit card lost through Online and Mobile Banking, call us at (847) 952-3700 or stop into a branch. We will need to verify your identity so that we can provide you the correct information.
You may change your PIN at anytime by calling our Debit Card Activation line at (800) 290-7893. Outside the U.S. call (206) 624-7998.
Yes, First American Bank debit cards may be used internationally. For security purposes, always use chip and PIN while traveling. Additionally, please review our Schedule of Fees for Consumer Accounts.
Debit cards are reissued the month prior to its expiration date.
You can order checks within Online Banking. Log in to Online Banking, select the account you'd like to order checks for and click on 'Reorder Checks'. Or you can visit any of our branch locations to order checks.
If you inadvertently overdraw your checking account, First American Bank offers several easy-to-access, low-cost ways to protect your checking account against overdrafts. Visit Overdraft Protection page for more information.
You can place a stop payment on a check or series of checks from within Online Banking. Log in to Online Banking, select the account and click 'Stop Payments'. Choose the account that the check was written on and provide the check number(s) and check amount(s).
Please call us at (847) 952-3700 or stop into a branch. We will need to verify your identity so that we can provide you the correct information.
Please click here to view the enrollment instructions.
You may reset your password by clicking the ‘Forgot’ link or you may contact us at 847-952-3700 so we can get this resolved.
If you have forgotten your Username, the ‘Forgot’ feature will help you to recover it. From the Account Recovery screen, select ‘Try another way’ and enter your Social Security number and Account number. Follow the remaining instructions to receive a link via email to reset our password. The email will contain your Username, and a link to reset your password if needed. Or you may contact us at 847-952-3700 so we can get this resolved.
If you have forgotten your password, the 'Forgot' feature will ask you to enter your Username and email address. Once you have entered the correct information, you will be sent a link with password reset instructions. You will be prompted to validate your security by entering a One-Time Passcode via SMS text or phone call. Once your security has been validated, change your password to receive access to your account(s).
Yes, updates can be made in Online Banking or the mobile app. From the menu go to your profile, located at the bottom where your name appears, choose ‘Settings’. Click on your name and update the contact information that we have on file at First American Bank.