Chicago, IL - Archer Heights

Staff is Great

Excelente tengo 5 años excelente servicio

Best bank in Chicago. I recently moved to Texas and I am still banking with first American

I had great experience at Pulaski and 45th. Every one is very professional, especially Blanca and Cristal. Thank you very much for all the help, the process was really smooth. I sincerely recommend it

Exelente

I’ve known and have worked with Blanca for 6 years, from refinancing my home to new home purchase I have always received excellent customer service, is always accessible, and makes every mortgage process smooth and easy from start to finish, she is my go to person and I look forward to continuing working with her for years to come.

AGAIN, AS MANY TIMES AS I HAVE VISITED FIRST AMERICAN BANK WITH SEVERAL LOCATIONS SO FAR VISITED I HAVE NEVER HAD A PROBLEM WITH THE STAFF OR SERVICE. I HAVE VISITED THIS LOCATION ON TWO SEPARATE OCCASIONS AND WAS TREATED WITH KINDNESS, POLITENESS AND CURTESY. CRISTAL (BRANCH MANAGER) WAS MY PERSONAL BANKER FOR TODAY’S VISIT BUT MY FIRST TIME COMING HERE I WAS SERVED BY A PERSONAL BANKER BY THE NAMED OF SONIA M. I WAS TREATED WELL BY BOTH LADIES AND GIVEN INFORMATION WHICH WAS NEEDED TO HELP BETTER SERVE ME IN MY PRESENT AND FUTURE FINANCIAL ENDEAVORS. I HAVE NO PROBLEMS WHATSOEVER WITH THIS BANK AND I HAVE NO PROBLEMS WHATSOEVER WITH THIS PARTICULAR LOCATION. I FORGOT CRISTAL DID ASK A PERSONAL QUESTION TELL HER TO STOP DOING THAT FOR I PUT A YOU KNOW WHAT ACROSS HER TAILBONE!!! 😂 ONE STAR REMOVED SORRY!!

worst bank

Recently I opened up some accounts at this bank with the teller Crystal . On the first time she gave my husband paperwork with my full social on it to bring home for me to sign . I did not consent to this . I was flabbergasted because that’s my personal information . During the process of opening up a business account Crystal acknowledged Edi and barely me to the point I felt so uncomfortable .She should’ve been talking to me giving me a complete understanding I feel like crystal discrimated against me because I’m African American and a woman. She has a great relationship with my husband and his family prior to me . During our interaction she’s not very friendly or professional . A lot of eye rolling, micro aggressions and weird faces . Her conversation with my husband is different . Crystal makes me feel with her actions that me being African American with a Mexican is a problem due to the way I’m treated . She is cordial but not very pleasant with me . She’s also very curious about if my husband is on what accounts which makes me feel uncomfortable banking . I feel like she’s not handling this professional at all . When it came to giving the paperwork at the end she gave it all to my husband when I’m the owner of the account and I was sitting right there . I’ve had a great experience with the other tellers and I was respected and treat well like a customer .Also I’ve opened bank account before so I am aware of the process and have been in environments similar to know the level of professionalism that should be held

worst bank

Crystal Moreno (Branch manager) and her entire staff at this location are very professional and caring .. They go above and beyond to help you with all your banking needs . As a 10year or so customer I highly recommend First American bank and this particular location for their bilingual staff and exceptional service.

you are my favorite bank

I left very pleased after opening an account. Crystal the assistant manager at First American Bank is wonderful. She has an awesome personality, in which helped us engage and have a professional relationship. I will and have recommend many family/friends to do their business at First American Bank. Thank you.

This is seriously the best bank ever! I have banked with other known banks and believe me this is the best one. The customer service is amazing. They call you to make sure everything is alright or if you have any questions I really like them a lot Business checking account

Excellent Customer Service

Excellent customer service.

Personel is very attentive, they greet you as soon as you enter the bank, they are always willing to answer any question in regards of their products and services.

Very very safe

Everyone is always helpful!! Great service.

Excellent bank! Very good customer service. It's Been 3 years since they helped me with my business account. Highly Recommended!

We first opened business and personal checking accounts and took out an equity loan at this branch. The staff were excellent and attentive. They are always willing and go beyond to help us to answer questions and give us advice. Robert, Crystal, and Mannie are the usual ones to help us, but everyone is professional and nice. They know us by name, and when it comes to tax time, we usually ask them for certain paper work to help us file tax, and they are always willing to help.

Service is great

Te atienden bien son amables no te traen aprisa te tienen paciencia

(Translated by Google) They take good care of you, they are friendly, they don't bring you quickly, they have patience (Original) Te atienden bien son amables no te traen aprisa te tienen paciencia

los agentes con una verdade etica de atencion al cliente..simplemente exelente..

(Translated by Google) agents with a true ethics of customer service ... simply excellent .. (Original) los agentes con una verdade etica de atencion al cliente..simplemente exelente..