I give this bank a five star because a couple years ago when I needed a new checking account they were one of the few banks in the Chicagoland area that allowed me to open one. I had a problem with another bank which gave me a bad mark (RATING) on Check Systems, this reports prevents you from practically opening another account anywhere else. When I looked up who gave people a second chance checking account, First American Bank was the first bank listed. So I ended up going to one of the locations downtown and was welcomed very professionally by a personal banker and a Branch Manager and within thirty minutes I was allowed to open a checking account with their second chance CHECKING ACCOUNT program. IF U maintain your account in good standing for up to a year they will convert you to a regular checking account where U are charged with no fees whatsoever. The Fresh Start Checking charges a service charge of close to $10.00 a month automatically withdrawn out every month. I always go to the locations downtown on Wabash and Fairbanks and never have I ever experienced bad service from either one of those locations. I just recently started to come to this location and the service like the two other locations mentioned earlier were fast, friendly, professional, attentive, helpful and gave exceptional service. Lauren Williams was my personal banker and she answered all my questions and was extremely nice/very professional but so were the other staff members - Marybelle and Jesus. Again, if U seeking a second chance program this bank will provided it for YOU, kind like the TCF banks of yesteryear. Plus, they currently have great rates on CD’s and a decent rate on a Money Market Savings Account and for all those with high deductible health insurance, to curb on health expenses a HSA for all those customers to open/SAVE for those health expenses/bills.

Worst bank too ever deal with don’t open a bank account with them

Amazingggggg customer service

First American Bank is my Bank of choice Literally! The customer service is always a polite and professional one. Advice on financial Banking such as Morgages, loans, IRA'S and Banking is always a plus. And the best part of all there are no long lines and no waiting here! Try First American Bank Today!

There always there to help you with any problem you have regarding bank.

Amo este Banco, siempre resuelve mis dudas y me ayudan en todo. Todo el personal son respetuosos y muy alegres.

I just love going there they are really really nice and helpful ☺

(Translated by Google) I love this Bank, it always solves my doubts and they help me in everything. All the staff are respectful and very cheerful. (Original) Amo este Banco, siempre resuelve mis dudas y me ayudan en todo. Todo el personal son respetuosos y muy alegres.

I went this morning to handle some issues with my business account, there were 3 employees working each in separate desks. No one was present at the front desk and therefore I decided to wait and see if anybody could help but after waiting 15 minutes with no one assisting me I decided to leave. This is not the first time this has happened. I’m seriously considering taking my business to chase bank. Horrible customer service.