Chicago, IL - Morgan Park

Very efficient and helpful.

WEffient, friendly, knowledgeable

I am defiantly not someone that leaves reviews but after my experience with First American Bank I would like to warn people about my awful experience so hopefully it doesn't happen to them. We have had a vehicle loan with First American for a few years now and when we set up the loan we did auto withdrawal and never had an issue or contacted First American. I called them to change the date on my monthly withdrawal and they very politely emailed me a form to fill out, I filled it out and emailed it back to them right away. I woke up the next morning to find they withdrew the money that night out of my bank account.... I contacted them that day to let them know they withdrew the money incorrectly. First American then backed that transaction out and it was fine. Then a few days later on a Saturday they withdrew the money again... I contacted First American and they denied the transaction and demanded I go to my bank to get a statement from them to prove the transaction went through. Well I work during the day and couldn't get to my bank while it was open. They would do nothing. Then a week later, on the day that I wanted the new withdrawal date to be, they pulled out $324.40 that I did not authorize and have no idea what it is for. I have contacted them again to only get no answer.

Excelente servicio al cliente y todos son muy amables.

There always there to help you with any problem you have regarding bank.

I give this bank a five star because a couple years ago when I needed a new checking account they were one of the few banks in the Chicagoland area that allowed me to open one. I had a problem with another bank which gave me a bad mark (RATING) on Check Systems, this reports prevents you from practically opening another account anywhere else. When I looked up who gave people a second chance checking account, First American Bank was the first bank listed. So I ended up going to one of the locations downtown and was welcomed very professionally by a personal banker and a Branch Manager and within thirty minutes I was allowed to open a checking account with their second chance CHECKING ACCOUNT program. IF U maintain your account in good standing for up to a year they will convert you to a regular checking account where U are charged with no fees whatsoever. The Fresh Start Checking charges a service charge of close to $10.00 a month automatically withdrawn out every month. I always go to the locations downtown on Wabash and Fairbanks and never have I ever experienced bad service from either one of those locations. I just recently started to come to this location and the service like the two other locations mentioned earlier were fast, friendly, professional, attentive, helpful and gave exceptional service. Lauren Williams was my personal banker and she answered all my questions and was extremely nice/very professional but so were the other staff members - Marybelle and Jesus. Again, if U seeking a second chance program this bank will provided it for YOU, kind like the TCF banks of yesteryear. Plus, they currently have great rates on CD’s and a decent rate on a Money Market Savings Account and for all those with high deductible health insurance, to curb on health expenses a HSA for all those customers to open/SAVE for those health expenses/bills.

Worst bank too ever deal with don’t open a bank account with them

Amazingggggg customer service ❤️

First American Bank is my Bank of choice Literally! The customer service is always a polite and professional one. Advice on financial Banking such as Morgages, loans, IRA'S and Banking is always a plus. And the best part of all there are no long lines and no waiting here! Try First American Bank Today!

Amo este Banco, siempre resuelve mis dudas y me ayudan en todo. Todo el personal son respetuosos y muy alegres.

I just love going there they are really really nice and helpful ☺

I went this morning to handle some issues with my business account, there were 3 employees working each in separate desks. No one was present at the front desk and therefore I decided to wait and see if anybody could help but after waiting 15 minutes with no one assisting me I decided to leave. This is not the first time this has happened. I’m seriously considering taking my business to chase bank. Horrible customer service.