Geneva, IL

I came to First American from 5th3rd because of repeated hacking with no help from 5th 3rd so I switched to First American that has a very robust security system and can not be happier. The entire staff was very welcoming to our firm, the Officers were extremely helpful and certainly went the extra mile for us. I have now referred others to the Manager in the Geneva branch and all of them have had the same experience and the staff in the StCharles branch were the same so if you want top notch quality service and care go to First American. Burt Brown

Great rates and customer service. Personal bankers are top notch.

Stephanie does a great job. Recently I had an issue with a wire transfer. I originally contacted Stephanie to investigate the issue. She put me on hold and immediately contacted the Wire Transfer Department to investigate the problem. On that call it was discovered that no transfer had been completed. For the next few days she contacted her sources to determine if the transfer had been completed and contacted me. She did this without my requesting any additional assistance. Today she called and told me that the transfer had been completed. This is excellent customer service. Thank you Stephanie.

Melanie was great in assisting us with renewing our Home Equity Loan. We have been with First American since we moved here in 2000. Great service that is local with excellent staffing.

The closing was quick, my husband's name was wrong on the documents but was quickly fixed and it was completed in no time

Amy Robertson and the entire team are super helpful, knowledgeable, and friendly. We couldn't be happier!

The associate, Stephanie, who helped me was polite, friendly, professional and kind. I'm glad l joined this bank in Geneva, IL.

We have been with First Anerican for over 20 years. We have always received great customer service.

Everything was easy and I felt like everyone at thank bank was happy to have me there.

I have been banking with First American for a long time. They are very friendly at the Geneva branch and on the phone; however, that doesn't always equate to good customer service. For the first time in my life, my checking account was depleted and over-drawn. This is not how I roll. I have been trying to transfer funds from my other bank and I keep hearing..."there is nothing I can do"..."it is an auto-mated process"..."it takes five days to transfer funds"...bla, bla, blah! In this day and age with Zelle and Venmo, it shouldn't be this hard to transfer funds and resolve this issue. The money was sent ACH two days ago and First American is telling me they still don't SEE the funds! But the worst part of all this...she tried to solicit me on re-financing my mortgage with First American. This is not customer service. I will be closing my account.

DO NOT DO BUSINESS WITH FIRST AMERICAN BANK! THEY AREUN-AMERICAN! THEY MISLEAD YOU TO THINKING YOU WILL RECEIVE PERSONAL ATTENTION. I HAD SBA SEND ME A BUSINESS LOAN IN MY BUSINESS NAME. AFTER MAKING ME JUMP THRU HOOPS PROVING I WAS SYNONYMOUS WITH MY BUSINESS NAME USING MY TAX RETURN, THEY STILL SAID THEY WERE SEND ING THE FUNDS BACK AND HAVE YET TO SEND THEM! THIS IS COSTING MY BUSINESS SO MUCH UNNECESSARY STRESS AND HINDERING PRODUCTIVITY! IN A PANDEMIC WHEN THE GOVERNMENT IS TRYING TO HELP SMALL BUSINESSES…FFIRST AMERICAN HAS INTERFERED AND PLAYED “GOD” WITH MY FUNDS!! THEY ARE THE WORST!

Aside from the benifits of First American Bank, the friendly and knowledgeable staff really make it a pleasure to bank here. Everyone is always smiling and polite.

We have been First American Bank customers for over 20 years and we have enjoyed excellent service. The bank staff is very friendly and we are always greeted personally when we visit. We are now living in Florida permanently and miss the banking relationship we had in Geneva, IL.

Friendly and knoledgable staff.

Terrible customer service. They do not have a 24/7 customer service number. My account is frozen for whatever reason and there is nobody availble to help me until Tuesday and today is Saturday. Switching banks on Tuesday.

First American Banks across the board have friendly service oriented people. No matter which branch you use they always take great care of your needs. Because I have found this great service consistent all over Chicagoland and can only assume that is the way they hire and train. You can not do better than First American Bank. Michelle V