Hampshire, IL

I used to bank with this organization years ago, and decided to give it another shot after multiple poor situations. After starting to bank with FIRSTAM again, within 1 month I have again already had poor customer service and financial representation. I would highly recommend not banking with this organization as customers are the least important line item on their balance sheet.

this has been my bank since the early 80's, they have always been wonderful and friendly and very helpful, wouldn't go anywhere else!

Super helpful with explaining all my options and choosing what what right for me.

My experience was wonderful. There was no stress, great communication. Customer service was as I remembered from "back in the day." Professional, friendly, accommodating, timely.

I've been a customer since 1986... Enough said!!!

Went in to consider opening new account. Was greeted with friendly faces and warm hello. Teller explained options for accounts and my best options for earning interest. I was very pleased with the service and will be transferring the rest of my money from another bank soon

Great customer service!

I will be closing all of my accounts the day I get back to the states. They can no longer do anything to the card if you tell them you're traveling. I am 8000 miles away with a card that won't work... no call no text.

My experiences with FAB of Hampshire is always reassuring in knowing my financial needs are being taken care of with confidence, reassurance, kindness, and the understanding of my needs. Always treated with respect and kindness. Staff is excellent!

Customer service is great, they have been wonderful is assisting us in starting our local business. Staff is personable and friendly. We began our business adventure with FAB, due to the length of time that we have had our personal accounts there. They have been helpful and responsive to our needs.

Angie, Allison and Angie are the best. Top notch service in every sense of the word. Professionalism at its best!

The customer service here is awful. Have never been treated so poorly. Do not come here!

Hi, I have been really disappointed with the customer service here. I have spoken to Angela Young and Elizabeth Leonardo and they have come off as unhelpful, uncompassionate, and unwilling to be understanding. My bank account was debited for a charge that I never agreed to and neither Angela or Elizabeth exhibited any concern or willingness to help me resolve the matter. ** I just want to add I have attempted to call this establishment to resolve this issue and have gotten nowhere!***

Don’t go here. The customer service is lacking. I overheard a conversation that Angela Young and Elizabeth Leonardo had with one of my family members and I was appalled. They both came across as cold and lack compassion. Honestly, I question their ethics

I have been very impressed with your bank. I have had many opportunities to work with Liz Leonardo She is very knowledgeable, helpful and extremely understanding. I needed a lot of advice and information upon retirement and she was there to assist and set up all my accounts with direct deposit. She is a true asset to your bank and a good reason for me to continue banking with First American. I have and will keep referring clients to you. Thanks to Liz !

Very unprofessional.

Hi, I have to say I'm so disappointed in the service here. My daughter took a loan out with this bank, and I question Elizabeth Leonardo business ethics. Please think twice before you do business here.

Friendly people. Helped me set up a custodial saving account for my son. They also have a change machine which is rare to find in banks these days.

Angie was as always the best to deal with -right there with an answer and great with follow ups-I would tell folks to talk to her before any one else-she is the best!!!!

Treat their employees terribly. They will never see another dime of my money.

Never had a issue with this bank. Been banking with them for years.

Never had a issue with this bank. Been banking with them for years.

Cant reach anyone. Trying to make a car payment

Very professional bank to do business with. Bill pay is great, ATM and all other aspects are great also. We have choices in town and i choose to bank with them out of the other 4 banks in this little town we live in. They are an Illinois bank. Support local!

Better than nothing.....