Kankakee, IL

Just great good people, I walk out so happy

Good banking for the most part

In the past I lacked adequate banking knowledge to perform a particular transaction that was apparently a red flag. I know that it isn’t the banks responsibility to help customers perfect their documentation or give instructions or guidance, however, that would have been better than red flagging a customer that is apparently ignorant of certain information. As a result the Meadoview Branch went on to discriminate against me. I went in to the branch on 10/07/2024 to open a nonprofit account, a business account and a Trust account after obtaining the business banking check list from Karla Battrell on 10/05/2024. I showed up with the documents from the check list then went so far as to having Ms. Battrel Notarize the Corporate resolutions. After receiving my documentation Ms. Battrel informed me that they would have to further look over my documentation to have my accounts approved for opening. I asked why I couldn’t have an account opened right now and she offered no good answer. I suggested that was irregular but decided to move forward anyway. She went on then asked something of her supervisor then came back and told me that both trustees had to be present to open the account. I informed her of the purpose of the corporate resolutions authorizing me to open the accounts. The supervisor, reiterated the need for the trustees present, I reiterated the purpose of the corporate resolutions. She listened with disregard then made a statement of which I can’t exactly recall, to which I responded with there was no need to be facetious. I then told Ms. Battrel that I wanted to move forward with the nonprofit and the business account but the supervisor discriminated against me by rejecting my applications and threatening to close my personal accounts. I have been damaged by this action. It has cost opportunity, time and money. I seek to be made whole from this event and look forward to remedy.

Worst bank in Kankakee area I personally wouldn’t recommend this bank to anyone of color

Great place to do business been a member since 1982 has no intention of ever leaving. Thank you

People at FAB are very professional and helpful. They have been very informative, patient, and friendly.

Very kind and helpful as always

Fantastic service! Eric Passini with the Mortgage dept made my HELOC application very easy and things moved quite quickly with his help! If you are looking for a home loan or HELOC, ask for Eric!

Frendly and Helpful Staff. Answered all questions.

I was very upset when I came into my local bank. I had made a very bad mistake while online. I opened a email that took over my computer. The people that helped me at my bank were so good and very understanding. I felt so dumb for falling for this scam but they were so nice to me and made me feel better and not so upset. They then took action immediately and shut down my accounts, and saved my money. They have been so helpful since and have checked on me to make sure I am ok when it comes to the new accounts that they opened for me . This is to me the kind of people that we need in this world. Thanks to Karla and another young women who I do not have her name for all the help and consideration they had for me.

Very nice place to do banking good parking I will go back again.

This bank is frustrating...7.50 charge to cash a check even if the person who wrote it has account there...ridiculous.