Niles, IL

Great customer service!

really helpful staff. easy mobile app. best bank i ever had! highly recommend :)

Overall experience is great. Branch office employees in Niles were very helpful, ready to answer all questions. Their mobile app is simple and easy to use.

Debbie was incredibly responsive and informative. I would recommend her and First American Bank!

Hi ya! I just wanted to say that one of your representative by name of Manuel went above and beyond helping me with your new online bank. Kudos to you papito! 👏 Gracias Lia

This bank helps its clients and when we are in the bank we feel just like at home. Special praise to all employees and of course dear F.S. It is a pleasure to work with you.

I had taken all the required documents to your Niles branch and they scanned them. Four days later I received a letter informing me that First American Bank would not be able to provide this loan because I had not submitted those same documents. I was furious! I got this letter at 5:15 on a Friday night. I called my contact and got voicemail. I yelled at him asking what is going on. The following business day he called me back and said that that is a standard procedure. I told him that was stupid and bad publicity. And I almost pulled the loan out. That left a really bad taste in my mouth.

Great branch/RUDE manager I'm in the bank, not quite daily but close enough. Personal bankers are extremely polite and do quite well for the favors or services I request. The location manager, the head of the location is extremely rude. I've witnessed on multiple occasions her treating customers with curt responses, unpleasant facial gestures, and I have even seen her quite a few times (I believe her name is Vicky) rudely speak to her own staff. I would steer clear from her unfriendly service and behavior. If she can not treat her staff politely, I wonder when I will be so rudely spoken to.

Very Pleased When I first walked into the Niles branch, I was bombarded with hellos. It had a energetic atmosphere and it seems that every employer is on there feet. The managing is professional and well accounted for. Their service is spectacular and I recommend this establishment for all!!!