Orland Park, IL

I don’t usually write reviews, but after so many years of consistently outstanding service, I feel compelled to recognize Thomas Burton at First American Bank in Orland Park, IL. Tom has been an incredible resource to me and my family year after year. He’s always been friendly, knowledgeable, and genuinely helpful — but the level of care, patience, and professionalism he’s shown over the past few months has been nothing short of extraordinary. Since my father’s passing in January, Tom has guided us through a complex and emotional time with unmatched compassion and clarity. From navigating bill payments, inherited savings accounts, and IRAs, to walking us through applying for EINs, he has gone above and beyond to make everything as smooth and understandable as possible. In a time filled with grief, stress, and overwhelming decisions, Tom’s support has been a steady hand and a true gift. I’m deeply grateful for everything he’s done for us — and truly thankful to have someone like him in our corner.

Bad experience at this branch ,only 2 people supposedly working that day {Mirabella and Amane and she was the worst Amane}had to wait for 25 minutes just to make a mortgage payment that took 2 minutes!The other lady, Marabella ,who was in another room, did not come out,until Amane had trouble doing a transaction for the gentlemen ahead of me ! Grocery store has better customer service and the sarcasm of Amane saying have a nice day as I Ieft the bank . Very DISAPPOINTED !!!!!! 14245 La Grange Rd

Excellent business banking, wonderful people. I can easily call the branch directly and speak to someone(first name basis). They can handle any issue quickly and thoroughly. I also love their emphasis on business banking security

IT IS VERY DIVA AND THANK YOU!!! LOVELY LOCATION NICE EMPLOYEES PLENTY OF PARKING GREAT SERVICES I TRY AND VISIT AS MANY LOCATIONS OF THIS VERY DECENT BANK AS POSSIBLE NEVER HAD ONE PROBLEM AND THANK YOU!!

One of the worst Banks Ever . I would not recommend it to everyone 👎

I love this place. Best banking I have had my entire life. I even go in most of the time instead of drive thru because the bankers there are so amazing.

Top notch service best bank around better than all the others

not a good and professional branch. open account at different branch if possible.

Closing my account ASAP i’m being charge fees associated with my checking account that I wasn’t told when opening it. every time I’ve had a question no one seems to be able to know the answer and then they give me an attitude for getting upset because they don’t know how to do their job. I shouldn’t have to speak to three different people about a service fee that I’m being charge for. I have a few were the checking and savings account with different banks this is by far my worst experience. I deposit it cash in the ATM thinking I would get credit for it so I can pay my bill and now they said it’s going to take a day or so Well it’s in more than that where the hell is my money.

They are so helpful in all my services coming here to bank There hospitality is the best and attending to all my questions. That have to answer about finances for loans and etc. They all are the best here

Great group of bankers