I've been a First American customer for over 30 years, and I continue to be amazed by their excellent customer service. I need to give a special shout out to Kathy Murray who works at the Round Lake Beach branch. She went above and beyond to help me right before the 4th of July holiday. Her efforts for me were a fine example of what customer service is all about. Thanks again, Kathy.

Horrible experience rude employees do not go to this place

Can’t stress enough about the level of customer service I experienced here….Top Notch!

Those big banks need to take a page out of First American’s book! Customer service was phenomenal, Mrs. Royer and Ms. Costa actually cared about our dealings and gave nothing but sound advice and helpful tips. Thank you so much!

I went into the bank to take care of several things. The people I dealt with were great - informative, helpful, and patient with my multiple requests.

Had a great experience. Kathy was amazing. I'm glad I chose this bank. They are all very friendly and helpful.

I opened a checking account. For no good reason, a week later, they shut down my account and said they would mail me my money. 4 weeks passed and I called the branch manager, Mike Conklin. He then tells me they sent a check, even though I never received it. Then he sends me a letter to sign and he says I will have my money sent on September 21? 10 weeks later?? I dont recommend doing business with this shady bank

Fair Bank not all about the fees or the deciding which of your deposits go first. Had a friend who banked with C a nationwide Bank and they would alter his deposits to cause overdrafts. Cost him a bunch of money until he switched. Found out the grass is really greener on the otherside.

Service is wonderful, friendly, professional and helpful staff. Making our personal and business banking experience exceptional!

Good service