Vernon Hills, IL

Everyone has always been very helpful when I would go into the bank for help. Also a very special thanks to Kathy A Murray for her help with the process of getting my house sold and valuable advice.

I've been banking with First American for about 10 years. I was initially attracted by one of their promotions, but their impeccable customer service and their personable and small-town feel has kept me there.

Wow. They actually had the nerve to ask me to write a review. Where to start? They don't listen. They don't respond. They don't follow up with dissatisfied customers. They keep sending surveys in which I give them honest, yet stern, criticism. No follow up. A couple years ago we applied for a HELOC. Without sharing personal details here, let's just say that we're VERY healthy financially.....VERY HEALTHY. VERY, VERY f - - - ing HEALTHY. Solid gold. We were denied with no explanation. Complaints and inquiries went unaddressed. Crappy surveys were likewise ignored. If you want to maintain some little utility checking account with these guys, do it, but if you have any actual "banking" to do......go somewhere else. Then you can see their response that they posted. That's what they took from my reviews and my surveys? That's the issue? That I don't want to complete any more surveys? Idiots. SMH.

I have been banking at First American for over 30 years. They are the best! They are responsive and nice, even to this Boomer, lol. I highly recommend them!

Excellent customer service! Highly recommend!

This bank is awful! There are so many issues. You always have to wait so long inside to talk to someone.

Terrible website. Tried to set up a payment. After a half hour they had enough info to verify my account. Verification never happened. Never had this much grief setting up a payment.

I always have a great experience. Everyone is so personable. The only thing they is missing is music. Its to quiet in the bank.

Good bank to do business with.

I always go inside due to the fact they tbey seem to take 3 times as long as using the drive up service. Another thing that kinda gets under my skin is the amount of location's in my area. Biggest issue is ATM prices. If you dont go to a certain ATM, you get the machine charge AND an extra 3 or 4 buck tacked on by the bank. CVS, Walgreens, and Speedway gas stations (and FamAm bank of course) seem to be the only ATMs where I dont get a charge. Thinking about jumping ship from them after almost 8 yrs of use?