Three Things To Look For From Your Next Benefits Admin Partner

Turnover is expensive and disruptive. The quality of benefits often defines exceptional employers. The selection of a superior benefits administration provider can transform a simple benefit like Health Savings Accounts (HSAs) into a retention engine that both addresses the costs of turnover and simplifies the Human Resources function.

Like many government-defined programs, HSAs are nuanced and technical. Getting it right is critical yet getting it right while only doing it part time is difficult and puts undue pressure on HR staff. Providing inaccurate guidance will lead to employee dissatisfaction. Professional plan administration will resolve these problems.

1. A wealth of benefits knowledge and experience

In searching for a new benefit administration provider, look for one that brings extensive benefits knowledge and experience in swiftly and directly addressing benefits challenges. Anything less leaves your HR team a larger workload and unresolved problems they may be ill-equipped to overcome.

From the outset of your partnership, your benefits provider should work with your HR team to identify and solve any immediate benefits administration challenges, thereby establishing both trust and a firm foundation for collaboration. A provider that doesn’t immediately demonstrate knowledge and creativity won’t be capable of remedying today’s issues or supporting your business in the long term.

2. A clear and smooth annual open enrollment process

Confusing or complex benefits enrollment processes reduce the appeal of enrollment for your employees come open enrollment season. Low enrollment numbers weaken economies of scale and the business case for investing valuable resources in benefits initiatives.

Benefits providers that offer a smooth, transparent, and efficient annual and open enrollment process for every benefits product minimize confusion, stress, and time investment for your HR team and benefits participants. With support from an experienced, knowledgeable benefits administrator, your HR team is supremely equipped to maximize benefits enrollment participation for years to come.

3. A benefits enrollment platform configurable to your business

When benefits providers don’t use a benefits enrollment platform configurable to the needs and composition of your employees, your HR team is forced to manually perform important benefits tasks like contracting and enrollment management. In doing so, they sacrifice critical time and resources that could be better spent on more valuable and strategically aligned HR tasks.

Partnering with a benefits administration provider with a readily configurable enrollment platform streamlines, automates, and error-proofs complex manual processes—like the flow of information in and out of the platform. This way, your administration team can handle granular benefits enrollment details while your HR team can redirect its focus toward creating and educating employees on compelling benefits programs.

Stronger benefits admin support with First American Bank

If your current benefits admin provider doesn’t provide the level of superior support outlined here, it’s time to make a change.

When you partner with First American Bank Health Account Services, you get an experienced benefits team that serves as your dedicated point of contact from day one. Our expert benefit administration teams can tailor benefits admin outsourcing services to your specific needs, provide up-to-date benefits information through a sophisticated, user-friendly platform, and strategically guide you on benefits best practices—all to ease your HR team’s workload and save you more.