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Explore SolutionsReceive alerts that can help you spot fraudulent account activity
When you receive your First American Bank debit card, you're automatically enrolled in our debit card fraud monitoring program. Your card activity is monitored constantly for unusual or suspicious transactions. If we detect potential fraud, we send you a text alert, email and call you to ensure you're aware of the activity. It is important to respond promptly to notifications to continue to use your debit card without interruption.
- Notifications are generated whenever we detect potential fraud on your debit card
- Automated phone calls are generated between 8 a.m. and 9 p.m. local time
All you need to do is tell us whether you authorized the transaction. If you didn't, your debit card will be blocked to protect your account. We’ll work with you on the next steps to help resolve any fraudulent charges and restore your account access. To make this system work, please be sure you keep your contact information updated with us. In the event we contact you, we will NEVER ask for your full Card Number, PIN, or 3-digit Security Code from the back of your debit card. If you ever receive a call asking for this information, hang up immediately without responding. If you are unsure, please call Customer Service at (847) 952-3700, which is also found on the back of your debit card.
Review our FAQs for detailed information about our debit card fraud monitoring alerts, security practices, and how to keep your account safe.
Additionally, the Mastercard® SecureCode™ site offers debit card protection when you shop online. No longer do you need to remember passwords. If needed, you may be sent a one-time-use code via your mobile device from First American Bank. This will help identify that it is you making the purchase and help prevent fraud on your account. There's no charge for this program that increases debit card protection.
