Debit Card Fraud Monitoring

Peace of mind and enhanced security

Receive alerts that can help you spot fraudulent account activity

When you receive your First American Bank debit card, you're automatically enrolled in our fraud monitoring program. Your card activity is monitored constantly. If we detect potential fraud, we send you a text alert, email and call you to ensure you're aware of the activity. It is important to respond promptly to notifications to continue to use your debit card.

Notifications are generated whenever we detect potential fraud
Automated phone calls are generated between 8 a.m. and 9 p.m. local time

All you need to do is tell us whether you authorized the transaction. If you didn't, your debit card will be blocked to protect your account. To make this system work, please be sure you keep your contact information updated with us. In the event we contact you, we will NEVER ask for your full Card Number, PIN, or 3-digit Security Code from the back of your debit card. If you ever receive a call asking for this information, hang up immediately without responding. If you are unsure, please call Customer Service at (847) 952-3700, which is also found on the back of your debit card.

Review our FAQs for detailed information about our debit card fraud monitoring.

Additionally, the Mastercard^® SecureCode™ site offers debit card protection when you shop online. No longer do you need to remember passwords. If needed, you may be sent a one-time-use code via your mobile device from First American Bank. This will help identify that it is you making the purchase and help prevent fraud on your account. There's no charge for this program that increases debit card protection.

First American Bank is a full-service bank with locations in Illinois, Wisconsin and Florida.

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We continuously monitor current fraud trends and typical card activity. When various factors indicate a transaction may be fraudulent, we’ll notify you to verify that the transaction was authorized or not.

No registration is necessary. As a First American Bank debit cardholder, you are automatically enrolled to receive alerts if suspicious debit card transactions occur. To ensure delivery of the alerts, please ensure your email address and phone number are up to date.

The debit card fraud monitoring service will trigger communications to you as soon as potential fraud is detected. First, a text message will be sent to you. If you miss our text, you'll receive an automated phone call and/or email.

If we do not receive a response from our text, phone call or email alerts, your card may be blocked from further use until you speak with a fraud specialist. You can respond to the notification or call the number stated in the alert to verify transactions and to be connected with a fraud specialist.

Text message service is only required to receive text alerts. Email and automated phone calls will still be generated to notify you depending on what contact information we have on file for you.

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