Chicago, IL - Lakeview - Diversey/Southport

I have two checking accounts that had to be closed and re-opened under new account numbers. This action was necessary as I had reported that my computer may have been hacked, and I used my computer to access my accounts. The entire team at the Diversey branch stepped up and helped each other. Wilmer was the first banker I dealt with when I did not want to change the account numbers. Wilmer was empathetic and professional and advised me as new transactions came into the accounts during the transition. Since Wilmer was off the day I returned, Nicolette was the banker who would later actually set up the new accounts for me. She was patient and gave thorough explanations of each form presented. She set up the two accounts perfectly and continues to support the accounts during the transition. Cathy and Joel provided a lot of support to Wilmer and Cathy, printing off forms and making phone calls to get answers to some unique and challenging issues around the accounts. I respect the fact that the entire team just worked together and supported one another without having to be asked to do so. Very effective team!

Excellent.

Helpful and friendly staff, love banking with them!

Great community banking experience! Highly personal with a warm, neighborly feeling!

Nicolette was helpful and very educated on the account I was opening. Good experience :)

First American Bank excels in providing great customer service. The staff made sure I understood the policies and rules of the loan process. They were very helpful from the beginning to the end. Thank you First American Bank.

30 years with this bank. Superb.

Sloooow

Polite and knowledgeable tellers. Hardly ever a line.

I love it there staff are pleasure to speak with

I've been banking here for over 10 years. They know their customers, treat them well, and have low fees.

Awesome staff they truly care! They have a customer focus I'm loving it!