Elk Grove Village, IL - 700 Busse Rd.

I really wish this had an option for zero stars. I had the worst most uncomfortable experience working with Trupti J Shah. She was extremely rude and racist. She was asking me questions that did not have anything to do with what I was there for. She typed my information wrong and instead of confirming it with me or double checking if she got it right. She took that as her way of asking inappropriate rude and racist questions . I do not recommend her at all. Her manager was made a aware but did not seem to care about it at all.

They are the best very friendly helpful in whatever your needs are if they don't know they get someone who does I have been with them since 1995 and I wouldn't change bank for any other I love these people they treats you like family and I really mean that I give them 12 stars

Called and spoke to Nancy about an online login issue. She promptly emailed the instructions and said to please contact her if they did not work. They did not. She managed to reset the account after verifying it was me and was happy to wait on the phone while I regained access. The entire interaction and process was under 10 minutes. Probaly more like 5 minutes. Nancy was very professional, patient, and provided 5 star help & customer service. Thank you!

Easy to apply, not that many documents required, very fast process. Good interest rate. Friendly, helpful staff and very cooperative.

The banking staff was very knowledgeable and courteous and offered a great deal of help to get me through a very difficult situation.

They were able to get my ELOC done in a timely manner and with friendly and professional service

Customer service is great, and they act quickly and efficiently. Couldn't ask for much more.

It was my first time here and Steve and David were very helpful and informative! I appreciate everything they did while I opened up a savings account!

Carefully watch your drive up deposits. Teller asked me how match cash I was depositing when I pulled up. Deposited $305 in checks and $100 cash. Deposit Receipt was only for $305. When brought to tellers attention he came back with a second receipt for $100 cash deposit. If I wasn’t watching, $100 cash would be gone. Try proving you tried to deposit cash after the fact. Try finding who the branch manager is using the website. Time to find another bank. Only gave one star so I could post

The whole staff is absolutely amazing - mark, Steve Jakob & mckaylie always are very helpful and full of smiles 💚

I bank at multiple banks and First American Bank has the best customer service. Their employees puts the customer first. GREAT JOB!!!

Poor customer service.

Super pregnant and wouldn't let me use the bathroom. Already not interested

If i could choose zero starts I would. This bank ATM machine charged my bank but never dispenedd my money. I went inside to ask ...and the lady was super rude. 10/10 don't recommend

Great costumer service. I love that this bank is a family owed and a community bank and not a main stream bank - like Chace, Bank of America or City Bank. I have no complaints.

I can't say anything negative about this place, Mark Walczak took care of my refinance on my Townhouse from an bad loan before the housing took an hit from 8% to an 3.325. I can finally breath and pay my principle Thank You Mark . Ask for Mark Walczak

This bank is currently running a disgusting radio commercial promoting its services and at the same time trashtalking Polish Americans. Polish granny with fake accent confused and incoherent. Shame on you, ethnic trashing is no different than racial trashing! And I am not even Polish.

Worked as a computer operator, worse place to work. No team work what so ever, an operator by the name of Cindy practically drove me out of there with the help of her Manager who she has under her finger like a puppy. The folks who worked 1st and 2nd shift were pretty cool.

Great branch! Super helpful!!

Nice friendly and helpful staff make your banking experience very friendly.

Great bank and excellent customer service every time I come in! Eric is super!

Do not bank here, you're better off keeping your money under your bed. They have held my money hostage on several ocassions, the management says one thing then changes and yet changes again. It is infuriating to even carry on a conversation with anyone and more than once in have actually yelled into the phone, which is completely out of my character, and I have even cried in frustration from their "solutions". You make a CASH deposit but cannot use your money for up to two days. Also, in the past 3 years I have received 5 new debit cards due to leaks in their fraud protection. Do yourself a favor, run FAR away from this "bank". Learn from my mistake of trusting them.