February 28, 2014
As you’re hearing more and more in the news about the theft of debit and credit card data, we at First American Bank wanted to let you know that we are doing everything we can to ensure our customers are protected and will go to great lengths to do so.
We are advising you not to use your First American Bank debit cards (or any other cards) in local taxis. We have become aware of a data breach that occurs when a card is used in Chicago taxis, including American United, Checker, Yellow, and Blue Diamond and others that utilize Taxi Affiliation Services and Dispatch Taxi to process card transactions.
We have reported the breach to MasterCard® and have kept them apprised of details as they’ve developed. We have also made repeated attempts to deal directly with Banc of America Merchant Services and Bank of America, the payment processors for the taxis, to discontinue payment processing for the companies suffering this compromise until its source is discovered and remediated. These companies have not shared information about their actions and appear to not have stopped the breach.
Since identifying the scheme, we have continuously monitored activity on our customers’ cards. Until the situation is rectified, we will continue to close and reissue cards that have been exposed. This interruption of card services has inconvenienced our customers while they wait for a new card. This can be particularly problematic for customers who are traveling. We believe strongly that the sanctity of our customer’s ability to access their funds without such risk of interruption is a bed rock principle in customer service, and we do so only in cases of extreme risk.
We have submitted a complaint to the City of Chicago Department of Business Affairs and Consumer Protection to get its help to stop the fraud, and have shared the information we have with the appropriate authorities. We ask that you not use your card in taxis until we can advise you that this criminal activity has been stopped.
As always, please monitor your account for any suspicious activity and report it right away to (847) 952-3700. Make sure we have your most current email and phone numbers on file so that we can contact you immediately in the event of another breach. Thank you for choosing First American Bank. We appreciate your business.
February 19, 2014
We have been notified of a vishing attack that has affected several of our customers. A vishing attack is an attempt to extract confidential information through deception or trickery via telephone.
Phone calls have been made through an automated telephone dialing service stating that their debit card has been deactivated and they will need to enter the full card number to reactivate their card. It then repeats the card number back incorrectly and asks them to re-enter the number. These are fraudulent telephone calls and not sent by First American Bank.
If you have received one of these calls and entered your information, please call us at (847) 952-3700 as soon as possible so we may take action to protect your account.
We will never ask you for your debit card number over the telephone or through email. If you’re not sure if it’s a valid request, hang-up and call us to verify.
As a reminder:
- Never provide your online banking Login ID or password through telephone or email.
- Never provide confidential information like your PIN, account number or social security number over the telephone or on a website.
- Never provide answers to challenge or authentication questions.
- If you receive a suspicious email requesting confidential information, delete it right away. The sender could be trying to download malware to your computer.
Please make sure that we have your most current email address and telephone number should we need to contact you regarding possible fraud.
At First American Bank, we take the security of your card and your account very seriously. Thank you for choosing First American Bank for your banking needs. Please call (847) 952-3700 with any questions.